Rolling Renewals /

ROLLING RENEWAL PROCESS

Rolling Renewal is a convenient way for you to secure and pay for your membership from season-to-season without having to re-apply or provide your payment details each time. 

You can allow your membership to be automatically paid for and rolled-over into the same membership category for the following season using the same payment method that you provided for the previous season’s membership.

Note: this information is an abbreviated version of our membership Terms and Conditions.

How does Rolling Renewal work?

When you join as a North Queensland Toyota Cowboys full season or flexi 4 member, you will be asked to provide:

1. your payment details for your membership
2. your choice between paying 'in full' or monthly instalments. 

In the following season, you will receive a renewal notice via email which provides:

1. a link to renew early via an invoice in your MyCowboys account
2. the roll over date when you membership will be automatically renewed for the coming season if you do not renew early
3. a reminder to ensure your payment details are up-to-date for when your membership fee is charged on the roll over date (either in full or first instalment)
4. advice on how to upgrade or change your membership ahead of the roll over
5. how to prevent the roll over from occurring (opt out of your membership).

Priority seating

Members who use our Rolling Renewal process will have seating priority over the general public who apply for new membership at Queensland Country Bank Stadium. This is because the window for applications for new full season members only opens after existing full season members that use the Rolling Renewal process have finalised their seat selections.

Subject to availability (including due to changes to stadium configuration), our Rolling Renewal process also provides you with the ability to retain your seating position at Queensland Country Bank Stadium from one season to the next (i.e. subject to seat availability, you will be offered the same seats, which you can then secured ahead of anyone else by allowing your season membership fees to be deducted by us as part of the Rolling Renewal process).

Season membership access

Rolling Renewal is only available for memberships paid for by credit card (Visa, MasterCard or American Express) or by a Visa or MasterCard debit card.

Membership may also be paid for by Cash, Eftpos or Cheque however members paying by these payment methods will not receive the benefits of, or be part of, our Rolling Renewal process. Membership paid for by these methods will lapse at the end of the membership, the member will not be offered priority seating that occurs as part of the Rolling Renewal process and the member will need to reapply for membership for the new season.

Don’t worry if you change credit or debit cards - our Rolling Renewal process gives you the ability to use a different card as long as you let us know in advance of payment occurring.

How to opt out 

You can optout of the Rolling Renewal process at any time by writing to us prior to your roll over via email or by post to the Membership team. You are unable to opt out over the phone. 

We will remind you  how to opt-out when we write to you about the Rolling Renewal window for your membership.

After you opt out 

After you opt out, you will not receive any Rolling Renewal notices or reminders and we will not reserve your current membership seats for the following season.

If after opting out, you subsequently decide that you want a season membership for any subsequent season:

1. you will need to go through the membership application process again (including re-entering your personal and payment details);
2. you will only be able to apply for membership and select from available seats for that membership after the Rolling Renewal process for members in that membership category has been completed (seating choice may therefore be limited); and
3. if you acquire a new membership, that membership will be subject to the Rolling Renewal process unless you optout.