Rolling Renewals

Rolling Renewal of season membership is a convenient way for you to secure and pay for your season membership from season-to-season without having to re-apply or provide your card details each time. You can allow your season membership to be automatically paid for and rolled-over into the same membership category for the following season using the same payment method that you provided for the previous season’s membership.

Note: this information is an abbreviated version of our membership Terms and Conditions.

Priority seating

Season members that use our Rolling Renewal process also have seating priority over members of the general public that apply for new season membership at North Queensland Stadium. This is because the window for applications for new season members only opens after existing season members that use the Rolling Renewal process have finalised their seat selections.

Subject to availability (including due to changes to stadium configuration), our Rolling Renewal process also provides you with the ability to retain your seating position at North Queensland Stadium between the 2020 and 2021 season (i.e. subject to seat availability, you will be offered the same seats, which you can then secure ahead of anyone else by allowing your season membership fees to be deducted by us as part of the Rolling Renewal process).

Rollover reminders

Unless you opt out of the Rolling Renewal process, we will give you advance written notice of the Rolling Renewal window for renewing your membership into the following season and provide you with other details about the Rolling Renewal process, including:

  • membership pricing for the new season
  • membership entitlements
  • seat selection for the new season
  • how to opt-out of the Rolling Renewal process

Season membership access

Rolling Renewal is only available for season memberships paid for by credit card (Visa, MasterCard or American Express) or by a Visa or MasterCard debit card.

Season membership may also be paid for by Cash, Eftpos or Cheque however members paying by these payment methods will not receive the benefits of, or be part of, our Rolling Renewal process. Membership paid for by these methods will lapse at the end of the membership, the member will not be offered priority seating that occurs as part of the Rolling Renewal process and the member will need to reapply for membership for the new season.

Don’t worry if you change credit or debit cards - our Rolling Renewal process gives you the ability to use a different card as long as you let us know in advance of payment occurring.

How to optout 

You can optout of the Rolling Renewal process at any time by writing to us prior to 1 September 2020 by email or by post to the Membership team. Note: Notifications to optout of the Rolling Renewal process cannot be given over the phone.

We will also remind you about how to opt-out when we write to you about the Rolling Renewal window for your season membership.

After you opt out 

  • You will not receive any Rolling Renewal notices or reminders and we will not reserve your current membership seats for the following season; and
  • if, after opting out, you subsequently decide that you want a season membership for any subsequent season:

a. you will need to go through the membership application process again (including re-entering your personal and payment details);

b. you will only be able to apply for season membership and select from available seats for that membership after the Rolling Renewal process for members in that membership category has been completed (seating choice may therefore be limited); and

c. if you acquire a new season membership, that membership will be subject to the Rolling Renewal process unless you optout.