Frequently Asked Questions

MyCowboys Account 

What is MyCowboys Account Manager?

The North Queensland Toyota Cowboys AccountManager is an extension to the administration office available to you 24 hours a day, 7 days a week. By logging in or creating an account, you will have access to a number of available features and benefits as a member.

How do I retrieve the MyCowboys password?

Go to the main log in page. From there click on "Forgot Your Password?" link and type in your email address. Upon submission, you will receive an email with your password.

What sort of information and benefits are displayed on my homepage?

The main homepage of MyCowboys AccountManager displays up to date information regarding your account such as any outstanding invoices, presale offers, your upcoming events, and many other features for you as a membership holder.

How do I update my personal profile?

Login to MyCowboys AccountManager and select "Your Account". From there, you'll be able to update your account information.

What is Membership Management?

Your Membership Management page allows you to view all of your up and coming events in a simplified calendar display. Depending on what is allowed by the venue, you may have a number of choices as to how you would like to manage your memberships.

Membership Inclusions

When will I receive my membership card or merchandise voucher?

All members will receive their membership cards at the same time as your membership pack - within 4 weeks of your payment being processed. Packs and cards will start being dispatched from 15 November 2019, please allow from 4 weeks after this date. Your membership card and pack or voucher is shipped to you directly from our manufacturer.

When will I get my Cowboys Leagues Club membership card?

If you are over 18 and a 2020 member, you will receive a complimentary membership to the Cowboys Leagues Club (cowboysleagues.com.au) valued at $11.

Members that purchase their 2020 membership through the Rolling Renewal process will receive their Cowboys Leagues Club membership card in the post by approximately 1 November 2019.

Members that purchase their 2020 membership after 1 November 2019 or outside the Rolling Renewal process will receive their Cowboys Leagues Club membership card in the post within approximately 1 month of paying their 2020 seat deposit or paying for their 2020 membership in full.

Please note:

  • You must provide your full date of birth with your membership application and in your membership account so we can verify your age.
  • A person can only hold one Leagues Club membership. Your Leagues Club membership is valid until 31 October 2020 and is subject to the conditions of entry for the Leagues Club, which you can read here: Entry requirements
  • Season membership (and Leagues Club membership) cannot be transferred to another person or listed in a family or company name.

What are the terms and conditions for the merchandise voucher?

The following terms are applicable to Team Shop Vouchers provided with your 2020 membership:

  1. If your season membership entitlements include a Team Shop Voucher, you can elect to receive either an online or in-person Team Shop merchandise voucher.
  2. The online voucher can only be redeemed online at cowboysteamshop.com.au by entering your unique voucher code into the ‘promo code’ section on the check-out page.
  3. The voucher must be used in one transaction and no change or voucher for the balance will be given.
  4. The in-person voucher can only be redeemed at the Cowboys Team Shop located at the Cowboys Leagues Club or at the merchandise stands/van on game days.
  5. Only one voucher can be used per transaction.
  6. The voucher is not valid for use on sale items.
  7. 2020 vouchers are valid until 31/08/2020.

Gift Vouchers

Can I purchase a membership as a gift?

Yes, you can purchase the ultimate gift for the ultimate fan! Please visit our gift vouchers page to find out how.

Transport and parking

Will there be car parking available at the new stadium?

Arrangements for Cowboys game-day parking at North Queensland Stadium will be different to 1300SMILES Stadium. With on-site car parking to be mainly limited to service vehicles, members and fans will be encouraged to take advantage of public transport and CBD parking.

What’s the plan for public transport?

A comprehensive traffic and transport management plan is under development by the stadium project team in conjunction with Townsville City Council and the Department of Transport and Main Roads. Details will be released as the planning process progresses.

Will there be a public park and ride service?

The new stadium’s southern plaza and entry will lie adjacent to an integrated bus hub, and it is anticipated that a park and ride service will also bring patrons to and from the venue via this access point. It is expected that details will be released in due course with the traffic management plan from Townsville City Council and the Department of Transport and Main Roads.

Who will get first preference for a car park in 2020?

Arrangements for Cowboys game-day parking at North Queensland Stadium will be different to 1300SMILES Stadium. With on-site car parking to be limited to service vehicles only, patrons will be encouraged to take advantage of public transport and CBD parking with a short walk from the city centre. Any updates to car parking arrangements will be provided as available.

The North Queensland Stadium is a joint project of the Queensland Government, Australian Government and Townsville City Council and is supported by both the National Rugby League and the North Queensland Cowboys. The stadium forms part of the Townsville City Deal signed in December 2016.

Concessions

What concessions are available at North Queensland Stadium?

The North Queensland Toyota Cowboys accepts government-issued companion cards for full season members. If you hold a companion card, contact the Cowboys Membership Team on 1300 GO COWBOYS (1300 462 692 – press 1) to arrange your membership. You will need to submit a photocopy of your companion card with your membership application.

Valid concessions include Pensioner Concession Card Aged, Full-time Student Card, Service Pension, TPI and Companion Cards. All members must supply proof of eligibility for a concession rate when applying for membership.

Club communications

How will the club communicate with me?

The North Queensland Toyota Club’s primary means of communication is email however we may also need to contact you by phone or other methods about matters relating to your membership. You must inform us of any changes to your contact details and make sure your contact details are complete and correct.

Please note, when you join as a member, you consent to receive:

a. club updates and offers;

b. sponsor and partner offers; and

c. NRL ticketing offers (see clause 74, below).

Changing seats

What if I want to change my seat?

Any requests for changes to seating allocation must be made in writing to the Membership Team by emailing membership@cowboys.com.au prior to Home Game Two 2020. Once you have selected your seating as a new member or through the Rolling Renewal process, you cannot change your seat during that season after Home Game Two of the 2020 season through to the end of that season. However, you will be given the option to select from available seating during the Rolling Renewal process for renewing your 2020 season membership into the 2021 season. Available seats in the part of the North Queensland Stadium corresponding to your membership category may be limited.

Disability access

What disabled access facilities will be available, including lifts?

Ensuring the new stadium is accessible for everyone has been a key consideration of the stadium’s design and construction. Providing these facilities is consistent with the Government’s goal for a more accessible and inclusive society that allows everyone to fully participate in the community.

Transport

Disability set-down and pick-up zones have been allocated on site close to the southern plaza of the stadium and the extensive promenades that facilitate pedestrian movement around the outside of the stadium. These promenades will also form connections to other key locations beyond the stadium precinct.

Limited disability parking bays will be available on site and will be managed by Stadiums Queensland on event days. In addition, concept designs for the recently announced pedestrian rail bridge that will connect parking areas at Reid Park to the stadium precinct include ramps to facilitate wheelchair movement.

Wheelchair access

Entrances: The main gates at the northern and southern ends of the stadium will each have provision for wheelchair access.

Concourse: If you are entering the stadium from the northern end, a low-angled ramp allows step-free access up to the main concourse. Once on the nine-metre-wide main concourse, you will be able to move around the 600-metre circumference of the stadium without needing to use any steps.

Grandstands: A strategically located passenger lift in the southern grandstand will facilitate movement between ground level and the main concourse. Another passenger lift will allow access to all levels of the western grandstand.

Amenities

Food and beverage outlets will be located on the outer perimeter of the main concourse.

Bathroom amenities designed specifically to cater for persons with disabilities will be located on the main concourse level and on each level of the five-storey Western grandstand. In addition, the stadium will have a fully fitted adult change and sanitary facility with a full-sized change table and hoist consistent with the ‘Changing Places’ standard. These amenities were included in the design prior to the National Construction Code mandating their inclusion as of 1 May 2019.

Seating

The seating bowls of the stadium will include an equitable distribution of wheelchair positions at concourse level and all levels of the Western grandstand including the corporate boxes.

All wheelchair positions will be accompanied by a carer's seat.

Throughout the stadium, additional ‘enhanced amenity seats’ have also been included to allow additional room for patrons with special requirements.

Enquiries

  • Single game tickets: Once the stadium is operational and single game tickets are available, the ticket vendor, Ticketmaster, will be your best point of contact to discuss your seating requirements.
  • Membership: The Cowboys are working closely with the stadium project team on seating configuration in the new stadium. If you're a current North Queensland Cowboys member or plan to become one and are looking to secure suitable seating for the 2020 NRL Premiership Season, contact the Cowboys membership team.
  • Phone: 1300 462 692 (option 1)
  • Email: 2020membership@cowboys.com.au
  • Mail: PO Box 577, Thuringowa Central Qld 4817
  • In person: Cowboys HQ, 1300SMILES Stadium, Kirwan (Mon-Thu 8.30am-5pm, Fri 8.30am-4pm)

Accessibility messages supplied by the Queensland Department of Housing and Public Works (current as at 10 May 2019).