Frequently Asked Questions /

MyCowboys Account 

What is my MyCowboys Account?

Your MyCowboys Account allows you to access your membership information online at any time. 

Your MyCowboys Account includes important information about your membership, including outstanding invoices, upcoming events, seat allocations (if relevant) and the contact details our team will use to communicate important information to you throughout the season. 

I've forgotten my MyCowboys Account password! How do I retrieve it?

1. Visit your MyCowboys Account log in page. 
2. Click the 'Forgot Your Password?' link
3. Type in your email address.
4. Check your inbox for an emailing containing your password.

How do I update my contact details in my MyCowboys Account?

1. Visit your MyCowboys Account log in page. 
2. Click the 'Your Account' link.
3. Update your details (including your phone number and email address)

What is 'Membership Management' in my MyCowboys Account?

Your Membership Management page allows you to view future events in a simple calendar format. 

Membership Inclusions

When will I receive my membership card, Saddle Bag (membership pack) and/or Cowboys Team Shop voucher?

Membership cards, Saddle Bags (merchandise packs) and Cowboys Team Shop vouchers are shipped directly to our members from our manufacturer.

See below for approximate delivery times relating to your membership category. 

FULL SEASON MEMBERS

Full season members who renew or join by 12 December 2022 will receive their membership cards and choice of Cowboys Team Shop voucher or Saddle Bag (membership pack) by late January 2023.

Our merchandise supplier is closed for the Christmas period from 12 December 2022 - 9 January 2023. Members who join during this period will receive their items from early February 2023.

Members who join any time after 10 January 2023 will receive their packs approximately 4 weeks after joining. 

MULTI-GAME AND SUPPORTER MEMBERS

Multi game and supporter (non ticketed) members will receive their membership cards, Cowboys Team Shop voucher and Saddle Bag (membership pack) approximately 4 weeks after their first payment is processed. 

Our merchandise supplier is closed for the Christmas period from 12 December 2022 - 9 January 2023. Members who join during this period will receive their items from early February 2023.

When will I receive my Cowboys Leagues Club membership card?

If you are over 18 and a Cowboys member, you will receive a complimentary membership to the Cowboys Leagues Club (cowboysleagues.com.au) valued at $11.

Members who purchase their membership through the annual Rolling Renewal process will receive their Cowboys Leagues Club membership card in the post in early December.

Members who renew or join as a member from 1 December onwards will receive their membership card approximately 4 weeks after paying for their membership. 

Please note:

• You must provide your full date of birth with your membership application and in your membership account so we can verify your age.
• A person can only hold one Cowboys Leagues Club membership. Your Leagues Club membership is valid until 31 October and is subject to the conditions of entry for the Leagues Club, which you can read here: Entry requirements
• Season membership (and Leagues Club membership) cannot be transferred to another person or listed in a family or company name.

What are the terms and conditions for the merchandise voucher?

The following terms are applicable to Cowboys Team Shop Vouchers IF provided with your membership:

1. If your season membership entitlements include a Team Shop Voucher, you can elect to receive either an online or in-store Cowboys Team Shop merchandise voucher.
2. The online voucher can only be redeemed at cowboysteamshop.com.au by entering your unique voucher code into the ‘promo code’ section on the check-out page.
3. The in-store voucher can only be redeemed at the Cowboys Team Shop located at the Cowboys Leagues Club or at the merchandise stands/van at Queensland Country Bank Stadium on game days.
4. The voucher must be used in one transaction and no change or voucher for the balance will be given.
5. Only one voucher can be used per transaction.
6. The voucher is not valid for use on sale items.
7. Vouchers included in 2023 memberships are valid until 31/08/2023.

Gift Vouchers

Can I purchase a membership as a gift?

Yes!  A Cowboys membership is the ultimate gift for the ultimate fan! Please visit our gift vouchers page to find out how.

Transport and parking

Is there car parking available at Queensland Country Bank Stadium?

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's transport and parking options please visit the venue website: www.queenslandcountrybankstadium.com.au/getting-here

What are the public transport and Park & Ride options available at Queensland Country Bank Stadium

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's transport and parking options please visit the venue website: www.queenslandcountrybankstadium.com.au/getting-here

Concessions

What concessions are available for North Queensland Toyota Cowboys games at Queensland Country Bank Stadium?

The North Queensland Toyota Cowboys accepts government-issued companion cards for full season members. If you hold a companion card, contact the Cowboys Membership Team on 1300 GO COWBOYS (1300 462 692 – press 1) to arrange your membership. You will need to submit a photocopy of your companion card with your membership application.

Valid concessions include Pensioner Concession Card Aged, Full-time Student Card, Service Pension, TPI and Companion Cards. All members must supply proof of eligibility for a concession rate when applying for membership.

Club communications

How will the club communicate with me?

The North Queensland Toyota Club’s primary means of communication is email however we may also need to contact you by phone or other methods about matters relating to your membership. You must inform us of any changes to your contact details and make sure your contact details are complete and correct.

Please note, when you join as a member, you consent to receive:

a. club updates and offers;

b. sponsor and partner offers; and

c. NRL ticketing offers (see clause 74, below).

Changing seats

What if I want to change my membership seat for the new season?

Any requests for changes to seating allocation must be made in writing to the Membership Team by emailing membership@cowboys.com.au prior to Home Game Two of each season. Once you have selected your seating as a new member or through the Rolling Renewal process, you cannot change your seat during that season after Home Game Two.

Available seats in the part of the Queensland Country Bank Stadium corresponding to your membership category may be limited.

Please note, Cowboys home games are subject to NRL and Queensland Government biosecurity restrictions and protocols. Changes to these restrictions during the season may impact your allocated seating.

Disability access

What disabled access facilities are available, including lifts, at Queensland Country Bank Stadium?

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's accessibility information please visit the venue website: www.queenslandcountrybankstadium.com.au/the-venue/accessibility

Patrons who hold an Australian Disability Parking Permit are able to book to use the Queensland Country Bank Stadium car park via a pre-booked service, please contact the stadium's venue team for more information. 

A dedicated accessibility zone for pick up and drop off is located on Pride Close at the Gate D/E entrance to the stadium (Southern end). 

The seating bowls of the stadium will include an equitable distribution of wheelchair positions at concourse level and all levels of the Western grandstand including the corporate boxes.

In the grandstands, all wheelchair positions are accompanied by a carer's seat.

Throughout the stadium, additional ‘enhanced amenity seats’ have also been included to allow additional room for patrons with special requirements.

Amenities

Where can I find food and beverage options at Queensland Country Bank Stadium?

Food and beverage outlets are located on the outer perimeter of the main concourse. Please note the stadium is a cashless venue. 

Where are the toilets and changing rooms at Queensland Country Bank Stadium?

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's facilities please visit the venue website: www.queenslandcountrybankstadium.com.au/the-venue/stadium-map

For details about the venue's accessibility information, including adult change rooms, please visit the venue website: www.queenslandcountrybankstadium.com.au/the-venue/accessibility

Membership enquiries

 If you're a current North Queensland Toyota Cowboys member or plan to become one and are looking to secure suitable seating for the upcoming NRL season, contact the Cowboys membership team on the details below:

• Phone: 1300 462 692 (option 1)
• Email: membership@cowboys.com.au
• Mail: PO Box 1141, Townsville Qld 4810
• In person: The Hutchinson Builders Centre, 25 Graham Murray Place, Townsville (Mon-Thu 8.30am-4.30pm, Fri 8.30am-3.00pm)