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Accessibility

Ensuring the new stadium is accessible for everyone has been a key consideration of the stadium’s design and construction.

Providing these facilities is consistent with the Government’s goal for a more accessible and inclusive society that allows everyone to fully participate in the community.

Transport

Disability set-down and pick-up zones have been allocated on site close to the southern plaza of the stadium and the extensive promenades that facilitate pedestrian movement around the outside of the stadium. These promenades will also form connections to other key locations beyond the stadium precinct.

Limited disability parking bays will be available on site and will be managed by Stadiums Queensland on event days.  In addition, concept designs for the recently announced pedestrian rail bridge that will connect parking areas at Reid Park to the stadium precinct include ramps to facilitate wheelchair movement.

Wheelchair access

Entrances: The main gates at the northern and southern ends of the stadium will each have provision for wheelchair access.

Concourse: If you are entering the stadium from the northern end, a low-angled ramp allows step-free access up to the main concourse. Once on the nine-metre-wide main concourse, you will be able to move around the 600-metre circumference of the stadium without needing to use any steps.

Grandstands: A strategically located passenger lift in the southern grandstand will facilitate movement between ground level and the main concourse. Another passenger lift will allow access to all levels of the western grandstand.

Amenities

Food and beverage outlets will be located on the outer perimeter of the main concourse.

Bathroom amenities designed specifically to cater for persons with disabilities will be located on the main concourse level and on each level of the five-storey Western grandstand. In addition, the stadium will have a fully fitted adult change and sanitary facility with a full-sized change table and hoist consistent with the ‘Changing Places’ standard. These amenities were included in the design prior to the National Construction Code mandating their inclusion as of 1 May 2019.

Seating

The seating bowls of the stadium will include an equitable distribution of wheelchair positions at concourse level and all levels of the Western grandstand including the corporate boxes.

All wheelchair positions will be accompanied by a carer's seat.

Throughout the stadium, additional ‘enhanced amenity seats’ have also been included to allow additional room for patrons with special requirements.

Enquiries

Single game tickets: Once the stadium is operational and single game tickets are available, the ticket vendor, Ticketmaster, will be your best point of contact to discuss your seating requirements.

Membership: The Cowboys are working closely with the stadium project team on seating configuration in the new stadium. If you're a current North Queensland Cowboys member or plan to become one and are looking to secure suitable seating for the 2020 NRL Premiership Season, contact the Cowboys membership team. 

Phone: 1300 462 692 (option 1)

Email: membership@cowboys.com.au

Mail: PO Box 577, Thuringowa Central Qld 4817

In person: Cowboys HQ, Townsville Football Stadium, 14 Golf Links Drive, Kirwan (Mon-Thu 8.30am-5pm, Fri 8.30am-4pm)

Accessibility messages supplied by the Queensland Department of Housing and Public Works (current as at 10 May 2019).