Membership FAQs /

Have a question?

You might find your answer here. 

1. Managing your membership

What is MyCowboys?

Your MyCowboys Account allows you to access your membership information online at any time. Your MyCowboys Account includes important information about your membership, including outstanding invoices, upcoming events, seat allocations (if relevant) and the contact details our team will use to communicate important information to you throughout the season. 

I've forgotten my MyCowboys Account password! How do I retrieve it?

1. Visit your MyCowboys Account log in page. 
2. Click the 'Forgot Your Password?' link
3. Type in your email address.
4. Check your inbox for an emailing containing your password.

How do I update my contact details in my MyCowboys Account?

1. Visit your MyCowboys Account log in page. 
2. Click the 'Your Account' link.
3. Update your details (including your phone number and email address)

What is 'Membership Management' in my MyCowboys Account?

Your Membership Management page allows you to view future events in a simple calendar format. 

2. Membership Inclusions

When will I receive my membership card, merchandise pack and/or Cowboys Team Shop voucher?

Membership cards, merchandise packs and Cowboys Team Shop vouchers are shipped directly to our members from our manufacturer.

Membership packs will be dispatched mid November. Members can expect to receive their membership packs and cards approximately 4 weeks after the dispatch date. 

Our merchandise supplier closes over the Christmas holiday period. Members who join during this time will receive their items from early February 2026. Members who join any time after 13 January 2026 will receive their packs approximately four weeks after joining. 

When will I receive my Cowboys Leagues Club membership card?

If you are over 18 and a Cowboys member, you will receive a complimentary membership to the Cowboys Leagues Club (cowboysleagues.com.au) valued at $11. The Cowboys Leagues Club will contact you directly about this membership. 

Please note:

• You must provide your full date of birth with your membership application and in your membership account so we can verify your age.
• A person can only hold one Cowboys Leagues Club membership. Your Leagues Club membership is valid until 31 October and is subject to the conditions of entry for the Leagues Club, which you can read here: Entry requirements
• Season membership (and Leagues Club membership) cannot be transferred to another person or listed in a family or company name.

What are the terms and conditions for the merchandise voucher?

The following terms are applicable to Cowboys Team Shop Vouchers if applicable to your membership:

1. If your season membership entitlements include a Team Shop Voucher, you can elect to receive either an online or in-store Cowboys Team Shop merchandise voucher.
2. The online voucher can only be redeemed at cowboysteamshop.com.au by entering your unique voucher code into the ‘promo code’ section on the check-out page.
3. The in-store voucher can only be redeemed at the Cowboys Team Shop located at the Cowboys Leagues Club or at the merchandise stands/van at Queensland Country Bank Stadium on game days.
4. The voucher must be used in one transaction and no change or voucher for the balance will be given.
5. Only one voucher can be used per transaction.
6. The voucher is not valid for use on sale items.
7. Vouchers included in 2026 memberships are valid until 31/08/2026.

3. Member Classifications

What concessions are available for North Queensland Toyota Cowboys games at Queensland Country Bank Stadium?

The North Queensland Toyota Cowboys accepts government-issued companion cards for full season members. If you hold a companion card, contact the Cowboys Membership Team on 1300 GO COWBOYS (1300 462 692 – press 1) to arrange your membership. You will need to submit a photocopy of your companion card with your membership application.

Valid concessions include Pensioner Concession Card Aged, Full-time Student Card, Service Pension, TPI and Companion Cards. All members must supply proof of eligibility for a concession rate when applying for membership.

4. Payments

I've paid for my membership, how do I access my receipt?

If you paid-in-full for your membership, you can access your receipt via your MyCowboys Account.

I've opted for the installment plan, when will the payments take place? 

If you elected to pay by monthly instalments (if you membership category was eligible), your first payment was deducted at the time you purchased. Remaining payments will be deducted on the 15th of each month until August 2026. The dates and amounts of instalments are fixed and can't be varied.

I've been charged an unusual amount?

If you joined after the membership automatic renewal date for your category your first payment would have included a 'catch up payment' to bring you up to date with the club's annual instalment schedule. 

Please note, if a payment isn't made, a declined payment fee of $5.00 will be added to your instalment plan (this $5.00 charge applies per declined instalment payment, per account). If your account falls into arrears, your membership card may be deactivtated, which may prevent you from accessing your membership benefits including entry to home games.

How can I pay for Cowboys membership?

Membership can be paid for by a credit or debit card, cash, EFTPOS or cheque. Please be aware that if you elect to pay for membership using cash, EFTPOS or cheque, you will not be able to participate in our annual auto renewal process. 

How can I update my payment details?

You can update your credit or debit card details at any time by logging in to your MyCowboys account. Please allow at least five business days for your payment method to be updated prior to any membership payment becoming payable. 

Can I request a refund?

Refund of membership is not permitted for change of mind or for changes in personal circumstances.  Where a member has a right to a refund under the Australian Consumer Law, a refund will be provided.  

The North Queensland Toyota Cowboys reserves the right to require the return of any merchandise supplied as part of a membership package as a precondition of providing a full or partial refund of membership fees or, if the member cannot or does not return the merchandise.

May I obtain Hardship Relief support?

In exceptional cases, we may agree to a payment arrangement or refund if you experience a significant change in personal or financial circumstances.

To discuss a possible arrangement, please complete a Hardship Relief Request form and we will be in touch. 

5. Seating

What if I want to change my membership seat for the new season?

1. Log in to your MyCowboys Account

2. Select RELOCATE NOW. Please note the online seat movement portal won't be available until mid-late October. 

3. Select the seat block(s) you would like to upgrade by clicking UPGRADE SEATS. If a seat block is greyed out, it is not eligible for an upgrade.

4. Select a membership plan by clicking SELECT PLAN. 

5. Select your new seats from the interactive map.

6. If there is a cost difference between your new and old membership, follow the prompts to remit payment using a credit or debit card.

IMPORTANT: If you have multiple unlinked accounts you will need to log in to MyCowboys separately. If you have multiple linked accounts, you will be able to switch between them using the drop-down box at the top right-hand corner of the screen.

Can I remove seats or downgrade? 

Unfortunately, you are not able to remove seats from your existing membership or downgrade your package using our online portal. Please contact the Cowboys Membership team on 1300 462 692 opt 1 and they will be able to assist you.

View a printable version of the above instructions here.

Available seats in the part of the Queensland Country Bank Stadium corresponding to your membership category may be limited.

Please note, Cowboys home games are subject to NRL and Queensland Government biosecurity restrictions and protocols. Changes to these restrictions during the season may impact your allocated seating.

6. Game Day

Is there car parking available at Queensland Country Bank Stadium?

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's transport and parking options, including park and ride shuttles, please visit the venue website.

What disabled access facilities are available, including lifts, at Queensland Country Bank Stadium?

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's accessibility information please visit the venue website.

Patrons who hold an Australian Disability Parking Permit are able to book to use the Queensland Country Bank Stadium car park via a pre-booked service, please contact the stadium's venue team for more information. 

A dedicated accessibility zone for pick up and drop off is located on Pride Close at the Gate D/E entrance to the stadium (Southern end). 

The seating bowls of the stadium will include an equitable distribution of wheelchair positions at concourse level and all levels of the Western grandstand including the corporate boxes. In the grandstands, all wheelchair positions are accompanied by a seat for carers. Throughout the stadium, additional ‘enhanced amenity seats’ have also been included to allow additional room for patrons with special requirements.

Where can I find food and beverage options at Queensland Country Bank Stadium?

Food and beverage outlets are located on the outer perimeter of the main concourse. Please note the stadium is a cashless venue. 

Where are the toilets and changing rooms at Queensland Country Bank Stadium?

Queensland Country Bank Stadium is owned and operated by Stadiums Queensland (the Queensland Government). For details about the venue's facilities please visit the venue website. 

7. General Questions

How can I contact the Cowboys Membership team?

If your a current North Queensland Toyota Cowboys member or plan to become one and are looking to secure suitable seating for the upcoming NRL season, contact the Cowboys membership team on the details below:

• Phone: 1300 462 692 (option 1)
• Email: membership@cowboys.com.au
• Mail: PO Box 1141, Townsville Qld 4810
• In person: Hutchinson Builders Centre, 25 Graham Murray Place, Townsville (Mon-Thu 8.30am-4.30pm, Fri 8.30am-3.00pm)

How will the club communicate with me?

The North Queensland Toyota Club’s primary means of communication is email however we may also need to contact you by phone or other methods about matters relating to your membership. You must inform us of any changes to your contact details and make sure your contact details are complete and correct.

Please note, when you join as a member, you consent to receive:

a. club updates and offers;

b. sponsor and partner offers; and

c. NRL ticketing offers