FAQs

How is the scheduling determined for matches?

The Cowboys submit match requests to the NRL that are most suitable to our members and supporters; however, it is ultimately at the discretion of the NRL the time slots we are allocated for the season.

When are game dates & times confirmed?

The NRL releases the following season’s draw late in the year (after the Grand Final).

How far is 1300SMILES Stadium from Townsville City?

1300SMILES Stadium, located in Kirwan, is 30km or approx. 30 minutes’ drive from the city centre; however, traffic congestion can be expected with marquee games.

Where can I get help to find accommodation in Townsville on the night of a home game?

The Ville Resort-Casino is the official accommodation provider for the North Queensland Toyota Cowboys – visit the-ville.com.au

How do I get to and from the stadium on game day?

A free shuttle bus operates between Thuringowa Drive (opposite council chambers) and 1300SMILES Stadium. Park your car for free and catch the shuttle bus to and from the stadium. Sunbus also operates services to the venue – visit sunbus.com.au for route and timetable information. 

Is there parking available at the stadium?

Limited car parking is available at the stadium on game day. Entry to stadium car parks is via pre-sold car park pass only – season (12 games) and casual (single game) car park passes are sold via the Cowboys membership team (subject to availability). For car parking enquiries, call 1300 462 692 (option 1).

What alternatives are there to driving to the stadium?

For full details on public transport and the Park & Ride bus service to 1300SMILES Stadium, visit 1300smilesstadium.com.au.

Can I smoke and drink at the stadium?

1300SMILES Stadium is a smoke free venue. If you wish to smoke you must obtain a pass-out to exit the venue and return. Spectators will be required to keep their ticket with them at all times and will be issued a pass out voucher on exit from the stadium. Exits are available at all gate entrances. No food or drink will be permitted to leave the venue. Alcohol consumption is restricted to within the boundary fence and under no circumstances will alcohol be permitted to leave the venue. Please note that both the venue and catering company actively practice the responsible service of alcohol and will take action against patrons who breach regulations. Non-alcohol areas are available in Bays 305 and 306 of the Northern Grandstand. A designated non-alcohol area is also available in the south-west corner of the general admission area. For full conditions of entry, visit 1300smilesstadium.com.au.

What can I bring into the stadium?

Please refer to 1300smilesstadium.com.au for full terms and conditions of entry, including restricted items.

Can you make a birthday/congratulatory announcement for me at a home game?

We’re unfortunately unable to offer public announcements of this nature on game night, due to the volume of information we are already committed to presenting.

What if my tickets are lost or stolen?

Full season members: Please contact the Cowboys membership team on 1300 462 692 (option 1), 8.30am-5pm Monday-Thursday, 9am-4pm Friday and two hours prior to gates opening on event days to advise of a lost or stolen season membership pass. The Cowboys membership team can arrange for tickets to be reprinted for a small fee and left for collection at the Northern ticket box membership window. Single game ticket holders: Please contact Ticketek on 132 849 or visit a Ticketek agency to advise of a lost or stolen single game ticket. For further information, please visit ticketek.com.au.

Where do I collect pre-purchased tickets?

If your tickets were purchased online or via phone, they will be available for collection from the Ticketek box office at 1300SMILES Stadium, Stockland Townsville, Stockland Cairns and at the venue ticket window on game day. Hours of operation for the 1300SMILES Stadium box office are 9am-2pm Monday to Friday, and from 1pm on game days.

Who should I contact for other questions about ticketing?

2018 Cowboys members: Please contact the membership team on 1300 462 692 (option 1) for any ticketing queries. Single game ticket holders: Call Ticketek on 132 849. 

How can I obtain a player autograph?

The best place to obtain player signatures is at scheduled functions such as public or members’ events; alternatively there are opportunities to meet players after a home game at the Cowboys Leagues Club. Requests for signatures can also be submitted via our online requests process. (Note: preference is given to Cowboys members; all signature requests are subject to our autograph policy.)

Can I request a player appearance?

Player appearances are subject to our player appearance policy – please refer to our appearance request page.

Do the Cowboys have any open training sessions?

The Cowboys usually hold open training sessions at 1300SMILES Stadium during the season (subject to team availability) – these are generally afternoon sessions during the week leading into a home game. Open training sessions will be advertised on the Cowboys website, social channels and in member communications.

Where can I purchase Cowboys merchandise?

Cowboys merchandise can be purchased at the Cowboys Team Shop (Cowboys Leagues Club, Flinders Mall, Townsville), online at cowboysteamshop.com.au, and at the stadium merchandise outlets on game day. The Cowboys merch van also travels to selected events – these will be advertised on the Cowboys website, social channels and in member communications. 

Can I get a copy of the official Cowboys logo for personal use?

The supply and use of the official club logo and associated marks are restricted to commercial partners and stakeholders.

How do I send in a Cowboys fan pic for the Cowboys website or Facebook page?

Email cowboys@cowboys.com.au with your photo (as an attachment) and authorisation for the photo to be used for Cowboys promotion and publication on digital/social channels.

How can I sign up as a member?

To join or renew as a 2018 Cowboys member, please visit membership.cowboys.com.au, call our membership team on 1300 462 692 (option 1) or visit us at Cowboys HQ, 1300SMILES Stadium, Kirwan.

I’m a member of the Cowboys Leagues Club – does that make me a North Queensland Toyota Cowboys member?

The Cowboys Leagues Club membership, and the North Queensland Toyota Cowboys (football club) membership are two separate membership products, and are therefore not interchangeable. However, as part of your North Queensland Toyota Cowboys membership, you receive a complimentary membership to the Cowboys Leagues Club (subject to terms and conditions of entry), valued at $11. You can also upgrade your Cowboys Leagues Club membership to include a North Queensland Toyota Cowboys membership – ask at Leagues Club reception for your application form.