"Go for Gold" is the message that North Queensland Toyota Cowboys second rower John Asiata has delivered to a group of job seekers in Townsville.

The 25 participants were part of the Cowboys “Go for Gold” project, run in partnership with Gold Training, a subsidiary of the Workpac Group, and providing Certificate III instruction and mentoring support in Customer Contact to develop skills in frontline services.

On a visit to the course participants at 1300SMILES Stadium, Asiata talked about the importance of training and ongoing skills development in achieving career goals.

Cowboys general manager – community Fiona Pelling said the group represented diverse backgrounds and all participants had an important goal in common. 

“The group studying for this qualification was really diverse with a combination of job seekers including recent arrivals to Australia, who all shared a passion for increasing their skills to gain employment in customer base industry,” Ms Pelling said. 

“With the financial assistance of the Queensland Government, Gold Training provided expert training to participants while our Cowboys mentoring staff offered individualised support and assistance to ensure participants could jump any hurdles they encountered during the training.

"We're delighted that we achieved a 100% completion rate with this group, with all students graduating – an impressive result and well done to all involved."   

The Customer Contact training delivered will provide participants with an accredited Certificate III qualification in a range of skill areas required in jobs which involve interacting with customers, including areas such as retail, small business and call centre environments.

"What a fantastic group,” John Asiata said of the participants.

“They were so committed to doing well and not only have they achieved their dream qualification but it will also give them a real headstart to achieving their dream job.”


'Go for Gold' participants in the Cert III Customer Contact at 1300SMILES Stadium