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FAQs


  • How is the scheduling determined for matches?
  • When are game dates & times confirmed?
  • How far is 1300SMILES Stadium from Townsville City?
  • Where can I get help to find accommodation in Townsville on the night of a home game?
  • Is there parking available at the stadium?
  • What alternatives are there to driving to the stadium?
  • Can I smoke and drink at the stadium?
  • What can I bring into the stadium?
  • Can you make a birthday/congratulatory announcement for me at a home game?
  • When are JRL cards allowed entry?
  • What if my tickets are lost or stolen?
  • Where do I collect pre-purchased tickets?
  • Who should I contact for other questions about ticketing?
  • How can I obtain a player autograph?
  • Can I request a player appearance?
  • Do the Cowboys have any open training sessions?
  • Where can I purchase Cowboys merchandise?
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    How is the scheduling determined for matches?

    Please note that the Cowboys submit match requests to the NRL that are most suitable to our members and supporters, however, it is ultimately at the discretion of the NRL what time slots we are allocated for the season.

    When are game dates & times confirmed?
    The NRL releases games late in the year prior to the following season.

    How far is the Stadium from Townsville city centre?
    1300SMILES Stadium is 15kms or approximately 20 minutes drive from the city centre, however, with marquee games traffic congestion can be expected.

    Where can I get help to find accommodation in Townsville on the night of a home game?
    The Ville Resort-Casino is the official accommodation provider for the North Queensland Toyota Cowboys – visit the-ville.com.au

    Is there parking available at 1300SMILES Stadium?
    Season (12 games) and casual parking is available for Cowboys home games at 1300SMILES Stadium (subject to availability). Visit cowboys.com.au/transport for more information.

    What alternatives are there to driving to 1300SMILES Stadium?
    For full details on public transport and the Park & Ride bus service to 1300SMILES Stadium, visit 1300smilesstadium.com.au.

    Can I smoke and drink at the stadium?
    1300SMILES Stadium is a smoke free venue. If you wish to smoke you must obtain a pass-out to exit the venue and return. Spectators will be required to keep their ticket with them at all times and will be issued a pass out voucher on exit from the stadium. Exits are available at all gate entrances. No food or drink will be permitted to leave the venue. Alcohol consumption is restricted to within the boundary fence and under no circumstances will alcohol be permitted to leave the venue.

    Please note that both the venue and catering company actively practice the responsible service of alcohol and will take action against patrons who breach regulations.

    Non-alcohol areas are available in Bays 305 and 306 of the Northern Grandstand. A designated non-alcohol area is also available in the south-west corner of the general admission area.

    Are there restrictions on what I can bring into the stadium?
    Please refer to the 1300SMILES Stadium website for full details on terms and conditions of entry, including restricted items: 1300smilesstadium.com.au.

    Can you make a birthday/congratulatory announcement for me at a home game?
    Unfortunately, due to the volume of information we are already committed to presenting on a game night, we are unable to offer public announcements of this nature.

    What if my tickets are lost or stolen?

    Full season members: Please contact the Cowboys membership team on 1300 GO COWBOYS (1300 462 692 - press 1 for membership) between 8.30am and 5pm Monday-Thursday, 9am-4pm Friday and two hours prior to gates opening on event days to advise of a lost or stolen season membership pass. The Cowboys membership team can arrange for tickets to be reprinted for a small fee and left for collection at the Northern ticket box membership window.

    Single game ticket holders: Please contact Ticketek on 132 849 or visit the Ticketek agencies listed at cowboys.com.au/tickets to advise of a lost or stolen single game ticket.

    Where do I collect pre-purchased tickets?
    If your tickets were purchased over the internet or via phone, they will be available for collection from the Ticketek box office at 1300SMILES Stadium, Stockland Townsville, Stockland Cairns and from the box office on game day.

    Who should I contact for other questions about ticketing?
    For all single game ticket enquiries, phone Ticketek on 132 849. Hours of operation for the 1300SMILES Stadium box office are 9am-2pm Monday to Friday, and from 1pm on game days.

    How can I obtain a player autograph?
    Due to the significant increase in demand on our players over the past few seasons, the opportunity to gain signatures is restricted and is governed by an Autograph Policy. The best place to obtain signatures is at scheduled functions such as the Public Launch at the commencement of the season and member functions. Often there will also be opportunity to obtain signatures at Cowboys open training sessions, but in this instance, signatures are provided at the players' and/or coaches' discretion.

    Can I request a player appearance?
    Please refer to our Player Appearance Policy.

    Do the Cowboys have any open training sessions?
    During the season the Cowboys will generally hold an open training session at 1300SMILES Stadium on the afternoon prior to a scheduled home game. Open training sessions will be advertised on the Cowboys website.

    Where can I purchase Cowboys merchandise?
    Merchandise can be purchased at the Cowboys Team Shop at the Cowboys Leagues Club, online at cowboysteamshop.com.au, or at one of the merchandise outlets available at the stadium on a game day.

    Cowboys Team Shop
    Tel: 07 4724 8000
    Fax: 07 4724 3144
    Postal: PO Box 2266, Townsville Qld 4810
    In person: Cowboys Leagues Club, Flinders Street, Townsville
    Email: shop@cowboysleagues.com.au

    HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
    If you have a question that we haven't answered here, please email your query to cowboys@cowboys.com.au or call 1300 GO COWBOYS (1300 462 692).